Effective Date: 06/01/2026
We currently only offer our services within the USA. Below is our policy:
SHIPPING POLICY:
Delivery location: At the customer’s address. It is the customer’s responsibility to give us accurate billing and shipping addresses. Should you find that information is not accurate, do get in touch with us right away. In the event of an incorrect address, we encourage customers to contact their local post office immediately for resolution. We are not responsible for any issues related to incorrect addresses.
Cut-off time: 07:00 pm (GMT -07)
Total delivery time= Processing time + Shipping time
Business day: Monday to Friday
You will receive an email from support@199xshoes.com when your order has been confirmed.
- At the moment, we are unable to ship to US military bases. We apologize in advance for any inconvenience this may cause.
- We do not support shipping to multiple addresses in the same order.
The following delivery time is estimated (please keep in mind that the arrival time during peak season will be delayed):
Processing time
| Country/Region | Processing time |
| USA | 2-4 business day |
Shipping Time
The following delivery time is estimated (please keep in mind that the arrival time during peak season will be delayed):
| Country/Region | Shipping Time |
| USA | 7-9 business days |
Shipping Fee (Flat rate)
| Country/Region | Shipping Fee |
| USA | Free shipping for all orders |
Shipping Delays
If your package takes more than 30 days to arrive, please submit an inquiry and we will respond within 24 hours. Thank you for your patience and support.
If the shipping tracking code status is delivered but you have not received your order, first please check around your house as it may be hidden somewhere. If it is still not helping you, please contact the shipping company we included in the status shipping email notification. If this still does not resolve the issue, please contact the support team at support@199xshoes.com.
Delivery times may be longer during peak seasons or due to unforeseen circumstances.
TAX POLICY
As an online retailer operating in the United States, we are required to collect and remit sales tax on all taxable purchases.
- Tax Rate: For simplicity and in compliance with general state tax requirements in jurisdictions where we have a legal obligation to collect, a standard estimated tax rate of 6% will be applied to all taxable purchases.
- The total price, including applicable taxes, will be shown at checkout before payment is processed.
Please contact support@199xshoes.com if you have any questions.